Refund Policy

Short Version: Due to the digital nature of the products provided, Xeebs Media employs a stringent “no refund” policy. If you’re unhappy with your purchase, for any reason, or you are unable to open/use the downloaded product(s), please contact me ASAP and I will do everything I can to help you out. Custom orders do not qualify for refunds and duplicate purchases will be refunded as store credit.

All purchases made throughout this site include a satisfaction guarantee.

I stand behind my products 100%, but I understand that they cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that I am unable to resolve, I may consider offering a refund.

My products are developed with the intention of providing a foundation for or assist in the development of your project or client work. It’s expected that you already have sufficient expertise to use the item(s) you’ve purchased.

For example, if you’ve purchased and downloaded a Word Search puzzle book, you should already be familiar with the basic functionality of either Microsoft Word, Microsoft Powerpoint, Google Docs or any other MS alternative such as Open Office, Libre Office, etc.

With this in mind, your use of any such information, material, or items purchased that are developed by my team and I is done so entirely at your own risk for which Xeebs Media can not and will not be held liable.

You are ultimately responsible to ensure that any products, services or information available through this website meet your specific requirements.

Refunds will be considered at my sole discretion and must meet all of the following conditions fully:

  • You are within the first 5 days of the purchase of the product.
  • Your issue(s) comes from not being able to open or run the asset(s) properly or get the asset to perform its basic functions as designed and you have worked with the support team to try to resolve these issues.
  • You have attempted to resolve your issue(s) with me or a member of my support team.
  • No refunds will be granted after the first 5 days of the original purchase for any reason!
  • Refunds for custom orders/services are not available.

By purchasing digital asset(s) from this site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.

To contact me, at any time, please use the “Support” link located at the top of any page found throughout this site and I’ll respond asap.

Support tickets are viewed hourly during our normal business hours. Normal business hours are Monday – Friday, 9:00 AM to 5:00 PM (EST).

Support tickets, and custom requests, are not viewed, or worked on, on holidays or “special event” days (such as my birthday, my wife’s birthday, any of my children’s birthdays, etc. — sorry, we’re human too).

Many of the questions I receive repeatedly are added to the knowledge base. If you want to check out the knowledge base, a link can be found using the “Support” button located at the top of most pages throughout this site.